Terms and Conditions

About Us

Drum Bank Music are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@drumbankmusic.co.uk.

Our Contact details:

Drum Bank Music
4 Sommerville Road
Bishopston
Bristol. BS7 9AA 
United Kingdom

Phone: 0117 975 5366
Fax: 0117 975 5366
E mail: sales@drumbankmusic.co.uk

VAT Registration Number 783 3509 11
Company Registration Number 4253963

Payment Methods

We accept major credit cards and PayPal as payment methods:

All transaction information passed from you to the Drum Bank website systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our merchant system are signed using MD5 hashing to prevent tampering. You can be completely assured that no transaction information can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Drum Bank music uses SagePay: a system audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance.

Prices and products are subject to availability and we reserve the right to change prices and product descriptions at any time (but not after we have recieved your order). We reserve the right to withdraw products at any time.

Shipping And Handling

 Delivery charges are shown seperately,when items are placed in the basket.  

Product Images

Whilst every care is taken to ensure that the pictures used in this website are accurate representations of the relevant items, there may be occassions whereby the product image shows a colour/size etc that differs slightly from the product description.Please read all product descriptions carefully as they give reliable information on that item,and use images as a guide only. 

Delivery Schedule

  We will normally send your order to you within 1-3 business days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Faulty Goods

All items sold by us are brand new and covered by a 12 month manufacturers warranty (excluding consumerables such as strings,sticks,heads). Please notify us immediately by email or phone if you believe your goods to be faulty,and once they have been returned to us in the original packaging (with copy of original sales reciept) we will issue either a replacement,repair or refund. Again, please phone our sales team on 0117 975 5366 if you are in any doubt. This policy does not affect your statutory rights. 

Returns

You may cancel your purchase within 10 days of ordering by simply returning the item to us either in person or by post (at your expense). Goods must be unused and in original packaging.CDs and DVDs must still be sealed.Please include a copy of your original reciept. We will then refund your payment excluding the original delivery fee. Should you wish to return an item please let us know either by phone or email. This policy does not affect your statutory rights. 

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us on sales@drumbankmusic.co.uk, alternatively, you can call on 0117 975 5366 (International +44 117 975 5366) or fax us on 0117 975 5366 or write to us at 203 Gloucester Road, Bishopston, Bristol. BS7 8NN United Kingdom

Privacy Policy

Drumbank Music do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Drumbank Music is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a electronic drum kit from us we would accept their old electronic drum kit and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.